Online shopping has boomed in the pandemic. But what about all the packaging?

At a Cost Plus World Market in Oakland, California, masked shoppers are filing in with their holiday near-misses. They’re not just bringing back Ikat dinnerware and burlap wall art that didn’t quite hit the gifting mark, however. The Happy Returns “bar” within accepts unwanted items from digitally native brands like Eloquii, Everlane, and Rothy’s, which it refunds with a scan of a QR code.

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