AICC: Better Margins from Customer Service

AICC, The Independent Packaging Association, will help attendees improve their margins with a new webinar, How to Facilitate Margin Improvement, Tuesday, March 23, with instructor Suzy Cummins, Regional General Manager, North America, RPI. 

Customer Service can impact a company in a variety of ways. This webinar will discuss ways that Customer Service can look at orders, job costing, product layout and process improvement to facilitate margin improvement.

Suzy Fores Cummins is a versatile team leader and problem solver with 30 years operations experience in the paper packaging industry. She has a diverse background in customer service, quality and process improvement, lean manufacturing, HR, Safety, and policy development. Cummins builds cross-functional teams, demonstrates exceptional communication, and models critical decision-making skills. As a systems thinker she is able to lead and teach with awareness of a strategic macro view, and the judgement to dig in to the detail as needed.

In February she presented the well-received webinar, Aligning Customer Service with Corporate Goals, to AICC members. 

Registration for this webinar is $250 for members and $500 for non-members. 

This webinar is part of the All Access Pass. Pass holders can use their promo code to register at no additional cost. 

AICC members lower training costs and streamline payments with the All Access Pass. For one payment of $1,695, participating companies are given a code that all employees can use to register for every webinar scheduled through August 2021. Each company also receives a recording of each webinar. With more than 70 webinars scheduled and recorded, the All Access Pass represents a value of more than $12,500. Learn more at

Register for How to Facilitate Margin Improvement webinar at

Questions about training and the value a well-trained workforce brings to a company can be directed to Taryn Pyle, Director of Education & Leadership Development,, or Chelsea May, Education and Training Manager, or 703.836.2422.

About AICC, The Independent Packaging Association

We are a growing membership association which serves independent corrugated, folding carton, and rigid box manufacturers and suppliers with education and information in print, in person, and online. AICC membership is for the full company and employees at all locations have access to member benefits. AICC offers free online education to all members to help the individual maximize their potential, and the member company maximize its profit. When companies invest and engage, AICC delivers success.